September 2, 2010

supportcasts silly discount season has started

For the duration of Macworld 2009 , we have reduced the 12 month subscription by 30 USD.
Welcome a new start to the new year by signing up to SupportCasts

Just enter the following discount code exactly in our sign up page to start using supportcasts.

coupon code: MACWORLD09


Feedback button

We have now implemented a new feedback/suggestion box solution for all our vistors.
You can use it by clicking on the small Orange tab to the left of the page

We also have other categories available at the main feedback page

Happy Halloween Everyone

Just a reminder that our Specials are ending tonight at midnight. Both the YourHead Plugins Discount and the SupportCasts.com introductory pricing are ending.

To get in on the YourHead discount simply watch our Free Cast on Blocks Master Pages or, if you are a Member, watch any of the Blocks Casts to get the information on how to get 15% of the Plugins.
To get a full 13 months of access to SupportCasts.com for only $49.95 USD simply join before midnight tonight. After the “witching hour” comes our regular pricing takes effect.
We have some great casts in the works for release early next week. 

New screencasts online for RapidWeaver & Sandvox

A busy week here at our respective geographic locations and the video tutorials keep on coming :)

Our resident RW gurus ;) have produced an additional Rapidweaver video tutorial to create unique nav bar image links. If you wanted ever wanted to know how to have custom navigation bar images, then this is for you.
On the Sandvox front, we have also wrapped up the following screencasts this week
- Contact Form Basics for Sandvox
- JW Flash Player Integration in your Sandvox pages (this is going to be spread over a couple of casts to include some more features of JW player)
We also dusted off a video that was is covered in our recent server migration, and it is a real beauty :)
- Sandvox e-commerce using e-Junkie. This gives you a real painless and slick looking e-commerce solution.
Go check these new screencast additions out in our member pages.
Last of all, if you are not yet a member of SupportCasts , what’s stopping you? You still have until the end of October 2008 to sign up with our special offer pricing that is just insane :D
All the best from the SupportCasts team

Sign Up Issues resolved

A hectic night trying to iron out the sign up issues, and I think we have it solved. I have made sign up tests here on a number of plans and it is sending emails correctly .

Have a nice weekend 
Regards
 

Sign up problems – Oh no not again – Oh Yes!!!

Yes, it sounds like we are back at square one over 4 weeks ago with sign up problems, we have contacted the billing software supplier to see what is going on. 

If there is no satisfactory response and solution by Sunday evening, alternative arrangements will be made to handle the sign up  payments to supportcasts.
In the meantime the special offer deadline will be extended by another week.
Thanks in advance for your patience while we sort this out.

We are back

Well the site upgrade took a little bit longer than expected , then we had some problems with our billing database that did not behave itself on the new hardware.

All that is left are some page and plug-in updates, these will happen in the background.
You can be assured we will not be doing that exercise for quite a long while :)
Regards

Site upgrade – kicks off tonight

We are going ahead with the upgrade tonight (8th October) , we are planning to start from 11pm-midnight Eastern Time. All member and sign up pages will be turned off just beforehand so we can retrieve a clean backup.

We estimate the migration and testing work to take around 2-3 hours although you can never tell with the DNS updates.  

Thanks for your understanding and support